Trullus customer privacy notice
Registered name: Watermelon Life Ltd
We are the controller of your personal data. For more information on controllers and their responsibilities please see Key data protection terms you need to know.
This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· Sharing information outside the UK
· How to complain
Contact details
hello@trullus.uk
What information we collect, use, and why
We collect or use the following information to provide the service:
· Username
· Device information
We collect or use the following information for the operation of customer accounts:
· Username and email address
We collect or use the following personal information for dealing with queries or complaints:
· Username and email address
We collect or use the following personal information for marketing purposes:
· Username and email address
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide the service are:
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We collect and store user usernames so that you are identifiable to other users on the app.
o We collect and store device information on sign-in so that we can send notifications to the device.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts are:
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We collect and store usernames and email addresses during registration for account verification and so that we can contact users about their accounts.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We store the registered username and email address when a user sends a query through the app so that we can follow up with the user about their query.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for marketing purposes are:
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We collect and store usernames and email addresses during registration so that we can contact you with relevant information about the app and services.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
· Directly from you
· From your device
How long we keep information
We retain user information for as long as the user has an account with Trullus.
Who we share information with
Data processors
Xano
This data processor does the following activities for us: Xano provides the backend platform for the Trullus app.
Draftbit
This data processor does the following activities for us: Drafbit provides the frontend platform for the Trullus app.
Sendgrid
This data processor does the following activities for us: Sendgrid provides email delivery services for the Trullus app.
Expo
This data processor does the following activities for us: Expo provides notification delivery services for the Trullus app.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Xano
Category of recipient: Development platform services
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: EU-U.S. Data Privacy Framework (DPF) and the UK Extension
Organisation name: Draftbit
Category of recipient: Development platform services
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: EU-U.S. Data Privacy Framework (DPF) and the UK Extension
Organisation name: Sendgrid
Category of recipient: Email delivery services
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: EU-U.S. Data Privacy Framework (DPF) and the UK Extension
Organisation name: Expo
Category of recipient: Notification services
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: EU-U.S. Data Privacy Framework (DPF) and the UK Extension
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
26 May 2025